Suresh Chand

Background

About Suresh Chand

Team Management/sub-vendor Management/Fraud Detection, investigation, prevention and deterrence/ Investigations/Employee Background check. • Instrumental in formalizing FCU Policies and procedures • Management of fraud provisions/write-offs and recoveries & maximize fraud losses recoveries. • Imparting training and fraud awareness sessions/workshops for Employees & sub-vendors, also provide coaching & Feedback to all team members regarding job knowledge/ verbiage. • Auditing DSAs & Business Associates to ensure compliance to prescribed procedures and policies, activities also include various audits to be undertaken ex Collection Receipt Audit etc. • Ongoing compliance with the internal controls mandated by business, local regulatory authorities and internal policies. • Process compliance check at Branches for Vendors and other channels for compliance check. • Effectively help Analytics team in formalizing process for data collection methodology / accuracy and data quality maintenance. • Comprehensive understanding of the products, policies and processes of Fraud Control Unit. Perform secondary review of adjustments and fund suspensions to mitigate fraud loss. • Conducting mystery shopping/Seeding on all channels & CPV agencies etc. • Skip Tracing & Fraud Investigations in delinquent Cases. • Identify gaps in processes (if any) and develop improvements, solutions • Meaningful analysis of performance through precedent data. • Preparing MIS reports on various frequencies.