Surya Kar

Background

About Surya Kar

Seeking an engaging opportunity as a Salesforce Administrator within the Information Technology field where I can utilize my skills, experience, and proficiency in technology to positively contribute to businesses as well as build a fulfilling career for myself. • Over 2 Years of professional experience as a Salesforce Administrator. • Certified Salesforce Administrator • Proficiency in performing administrative tasks such as setting up salesforce.com users, profiles, org-wide defaults, sharing rules, email templates, standard/custom objects, fields, tabs, validation rules, page layouts, workflows (email alerts, field updates, outbound messages), flows, and process builders. • Capable of training and assisting new users in organizations on the Salesforce skill set. • Ability to create detailed documentation like Admin Manuals, user on-boarding process. • Experience with building reports (tabular, summary, and matrix) and dashboards along with being able to set up weekly and monthly scheduled reporting snapshots. • Working knowledge of creating approval processes, queues, auto-response rules, assignment rules, and email-to-case. • Experience with Sales Cloud and Service Cloud and Community Cloud. • Ability to create entity relationships in Schema Builder and define lookup or master-detail relationships • Expertise in dozens of Salesforce interface tools such as Mass Assign Permissions, Field Dump, Bulk Object Field Creator, Draggin’ Role, DocuSign, Attachment Viewer, Grid Buddy, Slack, E2Excel, and Declarative Rollup Summary Tool. • Ability to support hundreds of users with community and service licenses. • Knowledgeable in software development life cycle (SDLC) methodologies such as agile and waterfall. Experienced in using Jira. • Highly motivated, persistent, and can adapt quickly to fast paced environments as well as learn new technology on the fly. • Detail-oriented, has the willingness to learn, result-driven, and has excellent verbal and written communication skills. • Able to resolve conflict, possesses strong analytical/critical thinking skills, and is a team-player who can also work independently.