Surya Narayanan

Background

About Surya Narayanan

Job Role: Technical Support Engineer Company Name : Inspirisys solutions Limited Location: Chennai Experience: currently working at present Key Responsibilities: Provide technical assistance and support to customers via phone, email, and chat, ensuring prompt and effective resolution of technical issues. Diagnose and troubleshoot software, hardware, and network problems, utilizing strong analytical and problem-solving skills to identify root causes and implement solutions. Document customer interactions, technical issues, and resolutions accurately in the ticketing system, maintaining thorough and up-to-date records. Collaborate with cross-functional teams including engineering, product management, and quality assurance to escalate and resolve complex technical issues, as well as provide feedback for product improvement. Develop and maintain a deep understanding of company products, including features, functionalities, and technical specifications, to effectively assist customers and contribute to knowledge base documentation. Participate in testing and quality assurance activities for new software releases, providing feedback on usability, functionality, and overall product quality. Stay updated on industry trends, new technologies, and product updates through continuous learning and professional development initiatives. Demonstrate empathy and patience when interacting with customers, ensuring a positive support experience even in challenging situations. Contribute to a collaborative and positive team environment, sharing knowledge and expertise with colleagues to enhance overall team performance and customer satisfaction. Company Name:TvsNext Location: Chennai Experience:8 months Role:Software Engineer Key Responsibilities: Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and reliability of software applications across multiple platforms. Conduct functional, regression, integration, and performance testing to identify defects, verify fixes, and ensure adherence to quality standards and requirements Develop and maintain a deep understanding of company products, including features, functionalities, and technical specifications, to effectively assist customers and contribute to knowledge base documentation. Participate in testing and quality assurance activities for new software releases, providing feedback on usability, functionality, and overall product quality.