Susan Alvarez

Background

About Susan Alvarez

SKILLS: • Bilingual (Spanish) • Lean Six Sigma Green Belt • Project Management • Exceptional Customer Service • Proven Sales and Fundraising Skills • Certified Indoor Cycling Instructor • YMCA of the USA Certified Trainer in Introduction to Listen First, Creating the Member Experience & Keys to Member Engagement PROJECT MANAGEMENT: • Opening new habitats and attractions at the San Diego Zoo o Panda Ridge - 2024 o Wildlife Explorers Basecamp - 2022 o Komodo Kingdom and Hummingbird Habitats - 2021 • Opening New and Renovated YMCA Facilities o Cameron Family YMCA – 2019, Leader of Membership and Program Development Capital Improvement Project Teams o Jackie Robinson Family YMCA – 2017, Leader of Membership Sales and Child Watch Branch Opening Project Team o McGrath Family YMCA – 2010, Hired and trained all Member Services Representatives; established front desk operations and sales procedures. • Palomar Family YMCA – Fall 2014 & Spring 2017, Member of Support Team providing insight and support to membership sales and front desk operations.