Susan Chambers

Background

About Susan Chambers

I’m a Senior/Lead Business Analyst and Project/Program Manager with 10+ years of experience delivering business transformation, process improvement, and enterprise technology implementations for global organizations. I bring an industry-leading mindset shaped by years at top-tier tech companies, where I’ve delivered scalable, forward-thinking solutions that move organizations closer to their strategic goals —project by project. Beyond checking the box on traditional BA and Project & Program Management skills, I focus on big-picture thinking, challenging the status quo, and applying proven best practices that are practical, adaptable, and impactful. I mentor others, share knowledge through playbooks and frameworks, and help build a culture of continuous improvement and learning.**What I bring to the table:** • Proven success in leading complex transformation initiatives in enterprise systems implementations and integrations, including Salesforce and AI/ML-powered automation • Lean and Agile delivery to challenge legacy thinking and pivot fast • Expertise in cross-functional collaboration, stakeholder management, and requirements gathering • Strong record of optimizing processes and aligning solutions with strategic goals • Implementation of playbooks, templates, and techniques drawn from industry leaders I’m a connector—between business and tech, strategy and execution, people and process. I thrive in fast-paced environments guiding discovery, design, and delivery with a sharp focus on outcomes. 🧠 **Leadership & Mentorship:** • As a Lead Business Analyst, I’ve built BA practices from the ground up, mentored junior and senior analysts, and developed frameworks that empower others—both within teams and the wider BA community. Mentorship and knowledge-sharing are core to how I work.**DEI & Collaboration:** • I'm passionate about building inclusive, collaborative cultures. I actively support DEI initiatives and believe diverse teams create better solutions.**Industry-Connected & Lifelong Learner:** • I’m committed to growth. As an active member of IIBA, PMI, and Scrum Alliance, I stay current on trends, emerging technologies and industry standards.**Beyond the Office:** • A musician and photographer at heart, I find creative energy through singing, piano, guitar, and songwriting. • I also love travel and photography—especially landscapes (like the one in my background photo!). That quote—“It’s not the destination, it’s the journey”—reminds me that adaptability, curiosity, and growth fuel every step of the professional path.