Susan Crolla

Background

About Susan Crolla

Seasoned leader, management and operations professional with over 25 years of experience in supporting service oriented organizations. Superior communications, training and group facilitator skills coupled with excellent planning, problem solving and procedural systems design, resulting in productivity improvements, enhanced customer service, and the ability to help exceed organizational strategies and directives. Focused on improving stakeholder relations and streamlining processes to design, develop and implement new programs while enhancing the member experience. Susan is client-focused specializing in assisting associations to plan, organize and control both their internal and external management, meeting/event/conference and continuing education functions.She strives to offer value-added services to assist the client association in meeting its goals and achieving its mission and she is committed to a high degree of customer service and believe that without excellent customer service, the reputation of the association suffers. Specialties: Board Management, Strategic Planning, Meeting Planning, Negotiation, Continuing Education Conferences, Special Events