Susan E. Martin

Background

About Susan E. Martin

Relationship-driven and goal focused Sales Professional committed to providing solutions that meet clients’ needs. Passionate in providing exceptional B2B and consumer services in Senior Living. Compassionate advocate for senior citizens and their families. STRENGTHS • Building productive and long-term relationships • Achieves sales goals through lead research, community outreach and external business development • Flexible, adaptable and responsive to change • Articulate and engaging communicator • Intuitive and empathetic people reading ability • Maintain strict confidentiality and accuracy of client verbal and written information PROFESSIONAL ACCOMPLISHMENTS: SALES/CUSTOMER SERVICE: • Contributor in the building of a $3 million pipeline in first six months • Promoted to Senior level representative after 3 years; 2nd in department to receive this honor • Created and sold Nurse/E-Call solutions according to clients’ communication needs • Built and maintained relationships and projects for a 500+ client-base CRM TRAINING/PROMOTIONS: • Trained and mentored new Representatives on CRM software, sales processes, product knowledge, and phone etiquette • Revitalized corporate brand through utilizing personal voice-over talents in phone system and radio promotions TECHNOLOGY SKILLS CRM, P21, DDX Publisher/Viewer, Sales Logix, ECP, SOG, LinkedIn, Google Search, Facebook, Face Time, Zoom, Microsoft Office - World, Excel, Outlook, and Power Point COMMUNITY INVOLVEMENT Care Volunteer, In-Home Caregiver for family member – West Bend, WI 07/2019 - Present Activities Volunteer, Wright House Senior Living – Mequon, WI 11/2019 - Present EDUCATION Bachelor of Arts - Mass Communications, University of Wisconsin – Milwaukee Mastering Public Speaking Certificate – GALE Courses/Monarch Public Library System Healthy Aging Certificate – GALE Courses/Monarch Public Library System Marketing Your Business on the Internet Certificate – GALE Courses/Monarch Public Library System