Susan H.

Background

About Susan H.

Accomplished business owner and senior leader with extensive experience overseeing operations across the US and global BPO locations, including Panama, Canada, South Africa, the Philippines, and India. Proven track record of driving operational excellence, enhancing customer experience, and delivering measurable business results in highly regulated insurance and financial services environment. Adept at building high-performing, cross-functional teams and leveraging data-driven insights to inform decisions and exceed service-level expectations. Committed to operational efficiency, scalability, and customer satisfaction through strong leadership, clear communication, and a relentless focus on results. Proven ability to partner with business leaders, internal/external customers, and employees to plan, integrate, document, and execute complex objectives on time and on budget. As well as extensive operational experience with integrating business and technology to create solutions that increase efficiencies and reduce costs.