Susan Ho

Background

About Susan Ho

I'm a highly skilled and results-driven professional with a diverse background spanning pharmacy operations, patient care, insurance services, and entrepreneurship. Currently, I work at TELUS Health Virtual Pharmacy, where I serve as the primary point of contact for patient inquiries, ensuring a seamless experience for thousands of patients using online pharmacy services. With strong proficiency in the Kroll Pharmacy Management System, I manage prescription processing, onboarding, claims support, and coordination with healthcare providers. I’m known for my excellent communication, problem-solving abilities, and adaptability in fast-paced environments. I’ve taken the lead in onboarding initiatives, trained new team members, and contributed to process improvements that enhanced overall efficiency and patient satisfaction. Before entering the healthcare field, I worked as an Account Manager in the insurance industry, where I earned both OTL and LLQP licenses and built a reputation for delivering tailored solutions and high-quality service. I also founded a successful gourmet cookie company, Tea Aura Inc, which expanded across Canada and the U.S, and received recognition at major food shows and on national platforms like Dragons’ Den. I bring a strong entrepreneurial mindset, attention to detail, and a passion for supporting people—whether through healthcare, insurance, or business. I’m always open to new opportunities where I can contribute to improving systems, delivering value, and making a positive impact.