Susan J. Easter

Background

About Susan J. Easter

I began my banking career, as so many do, behind the teller line. It gave me a great first insight into the financial industry coupled with valuable retail and customer service experience. From there, I became a teller/vault/ATM supervisor at a branch before moving behind the scenes to operations work and supervision. Later, I had the wonderful opportunity to create a holding company-wide department which would oversee and assist our affiliate banks with the completion of Regulation E disputes. I wrote the procedures, hired the staff, and learned through trial and error what worked and what didn't. It was a massive growth experience for me, and I wouldn't trade it for anything in the world. Since then, I've been honing my supervisory skills, trying to be the manager I always wanted to have when I was younger. I must be doing something right, as I've heard more than once,"You're the best manager I've ever had."