Susan McCormack

Background

About Susan McCormack

Self-motivated individual in the quality assurance unit currently of an online brokerage firm. 15+ years of experience in government and business administration. Specialize in fraud, compliance, case management, quality assurance and data entry. Proven record of accuracy when it comes to financial data and information. Adept in prioritization and juggling multiple tasks and projects. Team player and good communicator. Quality Assurance| Fraud Investigation| Fraud Analyst | Compliance Specialist | Case Management Email: susanemackmscj@gmail.com Skilled problem solver with the ability to contribute to the right solution. Excel in investigative research, adherence to regulations, and compliance. Driven to reach strategic business objectives and advance in an organization. Highly collaborative with team members, governmental agencies and senior management. Adaptable to ever changing work environments and initiating process improvements. Very dependable individual with a passion to help others to succeed toward a common organizational goal. CORE COMPETENCIES: • Case Management • Regulations & Compliance • Project Management • Fraud Analysis • Investigative & Legal Research • Attention to Detail • Change Management • Analytical Thinker • Teamwork • Client Focused • Communication ACCOMPLISHMENTS:~Conduct quality assurance reviews in several different processes-Fraud, AML, EDD, while meeting specific timely requirements ~Develop process opportunities for procedural gaps that exist.~Managed a caseload of approximately 1200 child support cases.~ Achieved all departmental established accuracy and productivity goals.~Service & Integrity Award Please contact me at (574) 310-5787 with any Fraud Analysis/Specialist or Compliance opportunities.