Susan McGrath

Background

About Susan McGrath

With over 2 years of experience as a Preservice Coordinator at naviHealth, I work with a team of experts to ensure the appropriate utilization of healthcare services and resources for Medicare beneficiaries. I apply my clinical knowledge and analytical skills to review medical records, conduct appeals, and communicate with providers and patients. I am passionate about improving health outcomes and delivering high-quality care for the clients I serve. My background as an Occupational Therapist and an Appeals Professional gives me a unique perspective and a competitive edge in the healthcare industry. I have a deep understanding of Medicare necessity requirements, health literacy, and documentation standards. I have the ability to simplify complex medical information for various audiences, from clinicians to consumers. I am known by my colleagues as the "Therapy Guru" for my expertise and problem-solving skills. I am always eager to take on new challenges and learn from others. I value integrity, honesty, and collaboration in everything I do.