Susan Merrell
Claims Processing and Call Center System Trainer at Anthem, Inc
Based in Virginia Beach, United States
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Seniority
Staff
Department
Other
Location
Virginia Beach
Industry
Hospitals and Health Care
Company size
20K
Contact information
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s•••••••@elevancehealth.com
Phone
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Background
About Susan Merrell
Experienced and results driven instructional designer, trainer and technical writer with over 17 years of experience in the development and implementation of face-to-face and virtual instructor-led, computer-based, web-based training expertise. Adept at working with subject matter experts to define training objectives, conduct needs assessments, and creating technical and non-technical training solutions and documentation. Good working knowledge of business processes, system development and process improvement. Detail-oriented and resourceful in completing projects. Able to prioritize and meet multiple deadlines effectively in fast-paced environments demanding strong organizational, managerial, interpersonal, and customer service skills. Excellent written and oral communication skills.
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