Susan Posner

Background

About Susan Posner

PROFESSIONAL SUMMARY “I take inspiration from everyone and everything. I'm inspired by current champions, former champions, true competitors, people dedicated to their dream, hard workers, dreamers, believers, achievers.” - Conor McGregor A versatile, results-oriented Product, Sales & Customer Success Manager with extensive experience in cloud based software training, providing intuitive, in-depth courses for both customers and internal teams. Demonstrated customer service excellence, business acumen, and strategic planning ability. A progressive Corporate Trainer who always mixes the latest training techniques with methods that have strong track records. Adept at training large groups and new employee orientations. Specializes in promoting improvements in sales, product utilization, and product knowledge at all levels. Finely honed collaborative approach to leadership with the aptitude to foster a team-oriented environment while imparting knowledge to others on how to increase productivity. Armed with solid communication and interpersonal skills to establish and maintain rapport with clients and staff. Areas of Expertise: • Business Development • Organizational Training Strategy • Account Management • Customer Training • Sales Training • Product Knowledge • Utilization Training • Curriculum Development • Webinar & On-Site Training • Needs Assessment • Business Process Analysis • Public Speaking & Presentation Skills • Staff Coaching, Mentoring & Development • Salesforce • Stakeholder Engagement • Process Optimization • Customer Success Manager Desired Job Type:Full-time Authorized to work in the US for any employer