Susan Rosenthal

Background

About Susan Rosenthal

I have extensive experience driving complex content strategies and enhancing digital communication across multiple platforms and interactions. I thrive in fast-paced, matrixed environments, collaborating across multidisciplinary teams to execute multiple projects against competing deadlines. With expertise in writing, managing, and simplifying digital content, I establish an optimal user experience for both targeted and global audiences. Possessing an eye for detail, I ensure accuracy and clarity throughout all experiences, including AI responses, UI text, webpage content, and all related documentation. I enjoy breaking down complex concepts and simplifying them for the end user, then leveraging that simplified content as a consistent experience for the end-to-end customer journey, regardless of platform. Using qualitative and quantitative analysis, I iterate and optimize the user experience based on user feedback, testing, usage metrics, and other data.