Susan Spohn
Sr Process Architect Technology Risk Governance Organizational Change Management at Kaiser Permanente
Based in Castle Rock, United States
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Seniority
Other
Department
Other
Location
Castle Rock
Industry
Hospitals and Health Care
Company size
139K
Contact information
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s•••••••@kp.org
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Background
About Susan Spohn
Susan is a Senior Process Architect who designs and implements process improvements for IT. She is passionate about solving customer problems by blending a human centered approach with process and her technology experience to brings innovative solutions that increase adoption, improve productivity and allows the customer to focus on the job, not the process. Key skills include:• Process Design & Simplification•. Stakeholder Analysis & Management• Executive Communication• Curriculum & Training Design• Focus Group Facilitation• Project Management• Finance – Budgeting, Analysis & Forecasting• ERP Implementation – Oracle & SAP• Certified in Governance of Enterprise IT (ISACA)• Lean Six Sigma Black Belt• Certified Change Management Professional (ACMP)• Certified Governance Risk Compliance (ISC2)• Certified Manager of Quality/Organizational Excellence(ASQ)• ITIL Expert V3• MS – Computer Information Systems• MS – Organizational Leadership & Ethics
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