Susan Thomas

Background

About Susan Thomas

PROFESSIONAL PROFILE Highly skilled and result-oriented IT professional experienced in providing strong project cost-benefit analysis and reasoning by elimination skills for clients with diverse business and technology needs namely Healthcare Insurance, Reciprocal Property, Casualty & Professional Liability, Shipping, Ports/Customs and Software Consultancies. Passionate about meeting deadlines and diligently work towards completion of the deliverable ahead of schedule without jeopardizing the quality. Management More than 8 years of IT Management (including Budgeting, Strategic Planning, Vendor Management and Project Management experience). Have strong Mentoring and Team building skills. Ability to work with diverse teams; and to get the most from people and resources. Excellent negotiator with external vendors. Focused on setting appropriate expectations and delivering quality results to the customers. Analytical, Business and Problem-Solving Over 15 years of involvement in all stages of SDLC. Translated various requirements definitions (workshop output, use cases, supplemental specifications etc.) into an effective set of test scripts necessary for the completion of the QA process. Strong analytical, problem solving, evaluation and business process modeling skills. Technical Knowledge and Experience Thorough knowledge of enterprise architectural concepts. Proficient in all MS Office software. Prior experience as a developer increases ability to lead technical teams to deliver high-quality results. Experienced in initiating and deploying latest technologies for enhancing overall productivity and customer services. Communication and Customer Service Proven ability to communicate effectively with management, business, developers and SMEs. Conducted JAD sessions; trained end-users on new functionality. Excellent written and verbal communication skills.