Susan van Norman

Background

About Susan van Norman

Every business needs a top talent; this is where I come into play. My name is Susan Van Norman and I offer comprehensive experience in marketing and communications management. I am skilled in utilizing “leading from the front” management style for performing graphic design, optimizing operational efficiency, creating financial reports, and impacting product and service management. My key career contributions are: • Planned process to retain lost revenue by converting physical sites into “remote facilities” with daily operations controlled by corporate office, resulting in expanding services within two markets and generating $20K in yearly revenue.• Completed project on time to ensure revenue increase for AT & T client by evaluating data and facilitating large computer lines into insurance offices across the US.• Ensured quantifiable monthly reporting to the management team and optimized request process via CRM by executing a procedure to track, quantify, and report daily requests.• Designed, packaged, and produced annual report proactively two months prior to due date.• Engaged each client individually and realigned client base by graduating twelve clients from a program at a local not-for-profit, thus saving $30K annually for the company by re-developing and streamlining stipend program. I am an innovative visionary focused on establishing the company to lead in competitive markets by executing sales & business development initiatives. Employees recognize me for leading multiple projects from start to finish within constraints which establishes me as a growth leader, who excels at steering, coaching, and inspiring cross-functional teams to improve their skills, while promoting positive culture. While others take pride in meeting all standards set before them, my passion is focused on delivering exceptional service that goes beyond organizational expectations, creating a win-win scenario for everyone involved. If you’d like to get in touch, please feel free to connect me at susan.vannorman@gmail.com.