Susan W.

Background

About Susan W.

25+ years of team leadership and client relations experience in the healthcare sector. Recognized for demonstrating a natural aptitude for designing and implementing new and traditional lines of business with a focus on productivity, efficiency, and customer-centricity. Professional focal points include customer engagement, business development, project management, process improvements, business intelligence, team building, quality assurance, staff development, account management, cross-functional team collaboration, technology solutions, and project management. Delivering superior administration on the latter areas of expertise requires the utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis, and resource management to support efficiency and maximum returns. Currently, I am a Director of Implementations with CoverMyMeds. Under my leadership, I oversee launches of new lines of business and assist with business development. I also establish partnerships with stakeholders to efficiently guide their projects from the award of business to the services start date. In addition, I liaise with senior leadership, stakeholders, and internal teams to ensure the company’s support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical leader, who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.