Susan W.
Service Designer at Medic
Based in Nairobi County, Kenya
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Seniority
Staff
Department
Information Technology
Location
Nairobi County
Industry
Information Technology and Services
Company size
235
Contact information
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s•••••••@medic.org
Phone
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Background
About Susan W.
Creative, human-centered UX/UI Designer and HCD Advocate with 10+ years of experience designing intuitive digital experiences for health systems, including eCHIS implementations across multiple countries. Skilled in translating complex workflows into user-friendly solutions that enhance usability, boost adoption, and reduce operational inefficiencies. Expert in user research, service design, and design systems—driving innovation through co-creation, continuous iteration, and evidence-based design. Proven ability to align cross-functional teams, engage diverse stakeholders, and deliver impactful, scalable solutions in Agile environments. Passionate about empowering users through inclusive, context-aware design that balances user needs with strategic goals.
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