Susan Watson

Background

About Susan Watson

susan.watson@icloud.com - I’m a healthcare operations executive and trusted advisor with a record of providing long-term operational planning and development of departments and programs. I provide strategic innovation with a record of process improvement, revenue growth, cost reduction, and enhancing quality care while improving patient and family experience. Consistently raising the bar for positive change, I improve performance with high employee engagement to position organizations for success and growth.VOLUME GROWTH – Planned and built a highly profitable ($1.02M/year) wellness screening program. Built and developed new wound care service line, including an ambulatory clinic; grew to annual patient visits and gross revenues of over $7M. Increased bariatric surgery volume more than 400%(from 92 to 425 cases/yr.)COST REDUCTION - Captured $1.7M in annual operational savings by re-designing staffing models, renegotiating contracts, and other operational savings after implementing LEAN strategies.STRATEGIC PLANNING – Designed and implemented physician recruitment plan, recruiting 22 contracted and 23 employed physicians over 6 years. Oversaw $3.5M laboratory expansion project, increasing footprint 30%, completed construction under budget by $150K. QUALITY IMPROVEMENT – Utilizing LEAN processes, improved blood and urine culture contamination rates, lab and radiology turn-around times, GI lab first case on-time starts, EVS room clean time, and FNS food waste. SYNDICATIONS, ACQUISITIONS, AND MERGERS – Recruited 88 physician partners raising $20.2M to syndicate hospital. Led culture of change through three ownership transitions and one company merger.I am seeking a Healthcare Operations or Business Development role in the Dallas area. I would appreciate any advice or contacts you can share. I also enjoy connecting with other healthcare leaders to share best practices.Let’s connect!Susan Watson972.998.7734susan.watson@icloud.com