Sushma Krishnappa

Background

About Sushma Krishnappa

High-achieving management professional (Delivery lead, Test Manager, Program Management & Service Delivery) with 16+ years of experience in the Financial Services and technology industry managing large and strategic clients with excellent communication, business, organizational and analytical capabilities • Experience in Agile Project management and Scrum master role- Sprint Planning, Daily Scrums or Stand-ups, Sprint Check-In, Sprint Review & Retrospective, Sprint Burn-Down Reports, funding and and leading test center of excellence (TCoE) for multiple client engagements • Experience in managing complex IT projects from inception to completion, including, planning, scoping, change control, resource alignment, and QA protocols • Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained. • Customer-focused team lead who is committed to deliver as a team on tight timelines. • Ability and experience to work independently, coordinate with senior leadership teams and manage business expectations with a delivery-focused approach to work. • Experience in Transition & Transformation Planning & Execution of large and complex engagements. • Strategic planning and Implementation Automation/Innovation Drive for clients with proof of concepts and recommendation on cost optimization (ROI) • Proven leadership skills in managing a multi-cultural and multi-location integrated delivery team to provide 24X7 services to Clients and have met their stringent SLAs with compliance. • Experience in managing resource fulfilment for staff augmentation & fixed price requirements and Customer Relationship in the captive environment operating with multiple vendors. • RFP’s and Converted/Solutioned multiple engagements from staff augmentation/T&M mode to managed services with 100% offshore delivery model.