Sushma Soory

Background

About Sushma Soory

Certified Scrum Master Professional Strategic, Goal oriented, Focused, Target bound. someone who invests in the development of process and organization goals and transforms to next levels. Experienced and excellent work ethic and 14.5 years of multinational experience, primarily in customer service and business operations, end to end Order management, License compliance, License support, pre-sales and analytics in highly reputed organizations like Fireeye, VMware, Accenture and Oracle. Organized, flexible, adaptable, results-driven, development skills and have demonstrated extensive experience in successfully managing teams in India. • Expertise in conception, development and rollout processes and procedures for new setups with minimum direction/guard rails. • Proficient in independently building out operation teams, including recruitment, staffing, training and process management. • Passionate about coaching, mentoring and people performance management with a strong belief in participative and inclusive management style. • Experience in managing the operations for multiple processes, project coordination and quality control. Core Competencies: Order Operation, Licensing Support, License compliance, Program Management, SAP and Lead to Cash • Multi-layered, complex processes involving internal/external customers and stakeholders with dependencies on multiple business partners • Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize efficiency. • Building and maintaining healthy professional relationships with multiple stakeholders across the globe in highly matrix environments. • Ensuring a customer-centric approach, focusing on providing business critical, judgment driven operational/analytical support to our internal/external customers • Involvement in process optimization projects utilizing the subject matter expertise garnered.