Sushmita Dutta

Background

About Sushmita Dutta

I hold a BCA degree from VELS University and have cultivated a diverse career in customer service and strategic change management. I began as a Customer Service Executive at SpiceJet Limited, where I managed a range of customer service functions for over three years, including bookings, cancellations, refunds, quick resolution and baggage handling. I then spent nearly two years at Groupon, where I supported customers in discovering and saving on various products and services, resolving issues, and ensuring their satisfaction. Currently, I am a Change Evangelist at DB Skills, where I work directly with the founding director to drive strategic initiatives and foster innovation. My role includes developing impactful case studies, crafting engaging content, and streamlining HR processes to attract and retain top talent. I am passionate about leading transformative change and contributing to the organization’s growth and success.