Sushmita Sharma

Background

About Sushmita Sharma

Accumulating a total of 9+ years of professional experience, dedicated over 4+ years to the Educational Domain, transitioned and cultivated expertise in Operations and Project Management during this period- Serve as a liaison between linguists and the company, monitoring daily production, assist with queries, and develop strategic assignment workflows. Collaborating with internal teams to ensure smooth file preparation for CAT tools (Memoq) for various MR clients – Qualtrics, AnswerLab, Dynata, Hanover, Wakefield, Pysma, Language Logic LLC etc). Meticulously managed CRM database (LanguageVault®), ensuring accuracy and timeliness. Providing translation teams with essential tools to guarantee the delivery of high-quality products, adhering to ISO-documented processes- Successfully managed projects for various clients (Dynata, CircleK, Chick-fil-A, Sam’s Club, Tech Product Testing (Facebook), Banzai, Topgolf, Airspace, Kasa Living, SBA) with a team of 25 to guarantee the delivery of top-notch outcomes. Conducted extensive training sessions for team members on projects, tools, and platforms, contributing to enhanced productivity. Led recruitment efforts, interviewed candidates, and executed campus placement activities. Demonstrated expertise in team management, project coordination, and timely reporting- Effectively communicated with overseas partners via Zendesk, Slack, and In-app channels. Expertly understood and addressed customer requirements, routing requests to the appropriate personnel. Contributed innovative ideas to improve productivity and resolved customer problems. Conducted Global (Domestic and International market) Mystery Shopping Campaigns for Various clients and products (Android TV, Iphone, Xiaomi, Hyatt, Chick-fil- A, Chromebook -HP, Wear OS- Samsung etc) meticulously edited and proofread reports, and maintained a validated database on Excel and Google Sheets.