Sushmitha Pattu

Background

About Sushmitha Pattu

Experienced ServiceNow Developer with 8+ years of IT experience delivering enterprise solutions using the ServiceNow platform. Skilled in IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Governance, Risk, and Compliance (GRC), and Custom Application Development. Proficient in configuring and customizing Service Catalog, CMDB, Discovery, Incident Management, Change Management, Problem Management, and Service Portal. Expertise in building Workflows, Business Rules, Client Scripts, UI Policies, Script Includes, and Integration Development using REST APIs, SOAP APIs, LDAP, and SAML 2.0. Hands-on experience with ITIL v3 processes, automation, and third-party integrations to enhance service delivery and operational efficiency. Adept at creating custom reports, dashboards, and performance analytics to support data-driven decision-making. Recognized for gathering business requirements, applying best practices, and delivering high-quality ServiceNow implementations across diverse industries, including healthcare, finance, and enterprise IT. Experienced in Agile/Scrum methodologies and collaborating with cross-functional teams to ensure successful project delivery.