Susie Chan

Background

About Susie Chan

Senior Customer Success executive with over 15 years experience focused on driving accelerated Customer and Partner adoption of transformational business initiatives. Demonstrated strategic leadership in systems implementation, program execution and process improvement. Process: Establishing and implementing an effective RACI model across the Canadian Sales organization to drive greater operational excellence and efficiency. Partner: Developed and implemented Partner Adoption Strategy at an account level for Cisco tier one partners. This Strategic plan by partner was driven based on their size, scale and complexity of each of their business inclusive of their GTM models.[Telus, IBM, Bell Canada, Verizon, Compugen, CDW Canada, WWT] Customers: Worked with Cisco’s largest customers to ensure their install base accuracy was properly depicted and reflected to ensure proper HW and Software Lifecycle Management including EOL and EOS was executed. Leadership: Led a team representing US & Canada, in helping design build and deliver Cisco’s next gen commerce platforms (CSCC & CCW). Excellent at delivering tactical and strategic solutions that create win-win situations for all stakeholders. Recognized for leading cross-functional teams to complete projects and major initiatives successfully on time. Specialties Strategic Business Vision Organizational Planning Driving Product Adoption Partner Enablement Customer Experience Customer Growth Customer Retention Client Management Initiatives & Campaigns Managing Teams