Susmita Chandan

Background

About Susmita Chandan

11+ years of experience in the areas of Enterprise System management, Remote Desktop Administration using System Center Configuration Manger(SCCM), Worked closely with clients while on client side location in JPMorgan Chase bank.Responsible Individual, able to work independently and with team.Flexible and versatile to adapt new Technologies and work on new assignments.Ability to delivery on time and as per requirement. Maintaining SLA.Ability to analyze difficult issues and convey it in simple terms.Good communication skills.Expertise in Administrative support, Documentation Management and resolution of complex issues; demonstrate professionalism, attention to details and collaborative natureGood expertise on SCCM Client management, Software Distribution, Patch ManagementTechnical SkillsPackaging/Deployment Tools: Wise Package Studio, Microsoft SMS Installer, ORCA and Symantec Workspace Virtualization.App-V, Installshield and SCCM2012, Advanced Installer Troubleshooting tools : Filemon, Regmon, InstallRite, Picture Taker, Process Monitor, SetACL, CACLS Operating system : Windows XP, Windows Vista, Windows 7, Windows 10Scripting Languages : VB Script, Power-shellOther Tools : Microsoft Compatibility Tool (ACT), Xenapp 6.5 Have handled critical and complex banking applications at onsite.Have resolved several critical production issues.Had been at client location in Brisbane, Australia from 2018 to 2020 where I was handling client to meet their expectations.