Susmita Nandi

Background

About Susmita Nandi

My career objective is to seek a responsible position in the banking and finance, which will help in my personal and professional development and gives me opportunity to use the best of my potential and talent to achieve company’s goals and objectives. Banking and Financial Knowledge • Knowledge of Canadian financial market place • Economic Principals • Role of Mutual fund sales executive • Getting to “Know the Client” process • Behavioural finance & tax/retirement planning • Understanding investment product and portfolio/ financial statements • Risk analysis for individual investments My experience consists of following responsibilities • Recognized for high quality of work and ability to interact positively with customer • Increased profits with ability to turn negative customer interactions (complaints, problems) to a selling opportunities by offering appropriate product to solve customer issues to retain/grow organizational business • Improve productivity by seeking ways to choose right product and appropriate service for each customer, reducing customer complaints and saving time, money and effort. • Earn customer loyalty by combining extensive product knowledge with good listening and analysis skills to provide honest, straightforward advice designed to perform well and satisfy customer. • Meets and exceeds individual sales goals by utilizing personal and team selling techniques, and maintains performance standards • Achieves profit goals in ensuring that the associates and team are aware of daily and weekly productivity goals offers ideas and suggestions to increase profitability of the store • Provides excellent customer service and a comfortable shopping atmosphere through leadership by example, and orientating training, and coaching associates. • Leads by example in all responsibilities by showing self-control and stability in the behaviour, communicates, and behaves in a positive professional manner at all times.