Susreeta Panda
Technical Support Engineer at Avathon
Based in Bengaluru, India
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Seniority
Staff
Department
Information Technology
Location
Bengaluru
Industry
Software Development
Company size
255
Contact information
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s•••••••@avathon.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Susreeta Panda
Technical Support Engineer with 3.5+ years of experience resolving software, hardware, and network issues across Linux and Windows environments. Skilled in tools like JIRA, Salesforce, HubSpot, Intercom, and Zoho Desk, with hands-on experience in remote troubleshooting using AnyDesk, PuTTY, and RDC. Strong in network configuration, Active Directory, and log-based monitoring. Delivered 90%+ CSAT while handling 50+ tickets/month, created 50+ SOPs/KBs, and reduced repeat issues by 30%. Now aiming to grow into a higher-level role to expand my skills and contribute to scalable, impactful solutions.
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