Suvadeep Bhattacharya

Background

About Suvadeep Bhattacharya

Accomplished application and business lead offering 19 years of experience in Information Technology, including 14 years progressive roles in 4 of the world’s top retailers. Expertise in Store Systems and Customer Relationship Management (CRM). Worked through Product Life Cycle across different phases of development.Program Manager experience in driving cross-functional improvement projects from conception to implementation and business adaption. Strong strategic planner, problem solver, and effective team leader with demonstrated success in projects execution for delivering results and supporting revenue generating objectives. Cross-functional Project and Stakeholder management experience. Worked with Internal and external both clients and vendor partners.Experience in End to end Business Process mapping, requirements Analysis, Fit- Gap Analysis, Integrations, Functional requirement gathering, On-prem/Cloud ERP product evaluation & support, Operational Capability assessment, Outlining KPI/Metrics.Experience in Data Analytics with large data set modeling and manipulation using different scripting language software. Top Skills:• Retail Store Systems, CRM, Point of Sales (POS)• ERP/ POS – NCR POS / Microsoft Dynamics 365/ Oracle / APTOS• Merchant Services and Payment Gateways• Payments – Mobile and Contactless• SQL/ PLSQL• ITSM Tools – Helix / Cherwell / ServiceNow / Remedy• JIRA / Confluence / VSTS / Azure DevOps • Visio and Lucidchart• MS Office – Word / Excel / PowerPoint• Agile Framework• Data Driven Dashboard creation• Data Mining• Communication and Presentation• User Training Documentation• Test case development• Budgeting / Delivery Management• Vendor / Contract Management & Negotiation• Leadership / Strategy / Project Management