Suzanne Ball

Background

About Suzanne Ball

With 25 years of successful experience in the hotel industry and luxury property management, I have a proven track record of achieving financial objectives, managing diverse teams, and delivering exceptional customer service. My areas of expertise include: • Financial Management: Successfully meeting revenue targets through effective cost management, forecasting, and budget preparation. • Human Resources: Skilled in hiring, training, and counseling staff, as well as coordinating employee benefits. • Operational Excellence: Proficient in purchasing, inventory controls, and overseeing front office operations, reservations, maintenance, landscaping, and housekeeping departments. • Sales and Marketing: Experienced in developing strategies to enhance property visibility and drive revenue. • VP Sales & Operations Support/Task force for a 3rd Party Management firm, involving 100% travel. Meet with clients at their locations and on-site to understand their needs and build relationships. Assist in creating tailored proposals based on client needs and feedback gathered during visits. Recommend operational changes to enhance efficiency and effectiveness. Execute new strategies or processes on-site, ensuring staff are trained and comfortable with changes. • Event Planning: Expertise in organizing and executing events that exceed client expectations. • Emergency Management: Knowledgeable in crisis response and safety protocols. • Vendor Relations: Effective in managing third-party contracts and vendor supervision. I am committed to continuous improvement and fostering a collaborative work environment that enhances staff development and guest satisfaction.