Suzanne Chadwick
Recovery Team Leader at Esure Group
Based in Manchester, United Kingdom
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Seniority
Manager
Department
Operations
Location
Manchester
Industry
Insurance
Company size
1.1K
Contact information
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s•••••••@esure.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Suzanne Chadwick
I have extensive experience in Customer Service. My role includes managing and leading a successful team of insurance claims handlers, coaching and developing them to maximise their skills and knowledge. I manage data to ensure KPI's are hit, monitoring NPS to see where improvements can be implemented to improve this further. I deliver coaching to ensure all of my team have the most up to date product knowledge and making sure that all of their customers are receiving the best possible service.
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