Suzanne Hai

Background

About Suzanne Hai

Experienced leader with 25+ years in the higher education/nonprofit sector, committed to a mission to advance organizational success, build partnerships, and be a valuable resource in the community it serves. Strong organizational oversight, strategic planner, critical thinker, and proactive, cross-collaborative partner. I welcome expanding experiences across industries. I am an advocate of diversification, inclusivity, cross collaboration, civic engagement and volunteerism. I presently work in a higher education academia environment that encompasses Health & Information Technology initiatives campus wide. Specialties: Client Service * Organizational oversight * Procurement * Program/Brand development * Social Media * Civic Engagement * Strategic Planning * Marketing * Event Execution * Capital Asset/Life Cycle/Vendor/Software Management * Health Promotion * Fiscal Planning * Community Advocate * Volunteerism * Governance * Critical Thinking * Capacity Building * Hurricane Preparedness * Cyber Security Triumphs:*Member of CIO Advisory Council.*Member of Senior Leadership roundtable. Develops plans for operational, tactical, and strategic goals to advance student success. Ensures services align with university strategic missions.*Catalyst of remote work. Developed the telecommuting team plan during a global pandemic.*Oversight of Business Services Unit, HealthIT for a leading Metropolitan Academic Institution.*5.7M departmental budget oversight.*Leads procurement for UCF College of Medicine, Health Information Technology, Augmented Reality (AR)/ Virtual Reality (VR) and Live Event Production Gear, Clinical Simulation, UCF Health Clinical Arenas, Biomedical Research, Security, and Infrastructure.*Fulfills 800+ ITSM incident requests for Medical City/Health Sciences Campus, Burnett School of Biomedical Research, Lake Nona Cancer Center, Clinical Arenas, Mobile Clinic, Health Arch & College of Nursing.*Maintains capital assets, lifecycle management, software licensing and vendor relations.*Lead partner in the development of departmental forums, and virtual engagements to cultivate team dynamics. Incorporates new learning avenues to enhance culture and eliminate silos.*Maintains "white glove" service delivery through diverse platforms, process improvements, and community education.*Developed sustainable health promotion initiatives for Cayuga County reaching 500+ community members. Initiatives remain in operation today.*Community advocate and volunteer.*Former Board Member and Advisory Board member of several organizations.