Suzanne Jorgensen

Background

About Suzanne Jorgensen

Accomplished management executive experienced in operational leadership, project oversight, and continuous process improvement within the software and technology services industries. With a proven track record of delivering results on schedule, I excel in business planning, driving product strategy development and execution, as well as addressing business requirements through cost-effective solutions. Skilled in leading cross-functional teams, developing relationships with stakeholders, and effectively communicating with colleagues and senior management. I am a change agent known for my strong leadership, analytical thinking, organizational prowess, and executive communication skills. In my last role as the Director of Operations for the Oregon Unit of the Digital Solutions Division at Tyler Technologies, I provide strategic oversight for project management, UX design, and service desk teams ensuring customer satisfaction and supporting 298 software services across 100 state agencies. By collaborating with agency leadership, I define and drive product strategies while ensuring successful project delivery. With an operating budget of $2M and a team of 6 direct reports and contractors, I prioritize project portfolios, lead sales management and new business development, maintain communication with stakeholders, and uphold SLAs and internal standards. With a Bachelor of Arts in Anthropology from the University of Washington, along with certifications in ITIL, I bring a well-rounded skill set to my roles. Proficient in software such as Confluence, JIRA, Microsoft 365, and Zendesk, I leverage technology to streamline engineering operations and facilitate collaboration. Combining my expertise in software development and project management methodologies with my strong problem-solving abilities, I consistently deliver exceptional results and continuous improvement. I am passionate about driving organizational success, leading high-performing teams, and fostering innovation. I am actively seeking new opportunities to apply my skills and contribute to the growth and success of a dynamic organization in the software and technology services industries. Let's connect to explore how my expertise can benefit your company's goals and initiatives.