Seniority
Director
Department
Customer/Client Service
Location
Ireland
Industry
Banking
Company size
3.2K
Contact information
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s•••••••@ptsb.ie
Phone
5 credits+353 ••• •••• ••••
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Background
About Suzanne Smyth
Leading with Lean Six Sigma methodologies, my focus throughout my career has been on optimizing customer operations, and financial distress support. Leading out teams and or outsourcing partners, dedicated to enhancing customer journeys, ensuring positive outcomes across financial services in Ireland and the UK. Taking pride in fostering a postive and supportive culture that prioritizes service level delivery. Through a long and varied career in financial services, I have have led programmes of continuous improvement, centralisation and de-centralisation of functions, process re-engineering, company wind downs, asset sales and off boarding and significant outsourcing of loan servicing management, compliant with EBA Guidelines on management and oversight of material outsourcing arrangements.
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