Suzie Fourne

Background

About Suzie Fourne

Hi there, I'm Suzie - thank you for stopping by to view my LinkedIn profile. I am an experienced, results-oriented leader with 20+ years of demonstrated success in project & account management, customer support/service management, global operations management, identifying gaps/opportunities, creating & implementing efficient & effective solutions. I have a proven commitment to organizational growth, team & team member development, working cross functionally, as well as financial successDuring my career, I have increased customer satisfaction year over year by implementing new processes & procedures to meet customer expectations as well as corporate goals. Working closely with team members to identify opportunities & implement solutions, overall customer satisfaction increased by 5 points from 2018-2020 & KPI's decreased year over year.I have successfully developed & implemented all new processes and procedures (SOP's, SSD's, Guidance Documents, Forms, etc.) to increase operational excellence over multiple offices and cross functional teams. Over a 2 year period, I launched these processes globally by providing small, detailed training sessions around the globe.