Svens Spole
Customer Service Specialist at Gocardless
Based in Riga, Latvia
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Seniority
Staff
Department
Information Technology
Location
Riga
Industry
IT Services and IT Consulting
Company size
840
Contact information
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s•••••••@gocardless.com
Phone
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Background
About Svens Spole
Have been working in customer support for about 7 years now and definitely have learned a lot. I have handled a lot of different tasks starting from basic communication through emails, calls and chats and ending with handling escalated cases and helping to train new colleagues. Right now I'm working as a Quality Assurance specialist in a global team. This means monitoring customer support agent communication with clients, providing recommendations to them and keeping track of metrics. Some of the skills I find most useful in customer support is critical thinking, decision making, empathy, teamwork and keeping your cool under pressure. Attention to detail is also a really important skill.
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