Swapna Singh

Background

About Swapna Singh

A Post graduate IT Professional having over 16+ years of rich and insightful experience in the field of Software Quality Assurance, Project Management, Software Testing, and Business Analyst Project Management champion in management of Project Life Cycle, Quality & KPI Monitoring, Risk management, Execution Control and Delivery with Quality of projects executed under various lines of businesses Worked with European, Japanese, Americans and Singapore clients. Worked abroad (Singapore & UK) for Citibank client Quality process facilitation/improvements done for Hitachi, Amway, SN Power, Cadence, DHL, Toshiba, Dupont, Swisscom projects • Certified PMI-PMP, CSM( Scrum Alliance), QAI-CSTE • Facilitated the projects for SEI CMMi, ISO 9001, ISO and ISO 27001 frameworks • Contributed as Appraisal Team Member (ATM) in Polaris’s journey towards CMMi Level 5 in 2007 • SPOC & FAR (Functional Area Representative) for 3 CMMi Appraisals • Trained 500+ associates on QMS. • Skills in Software Process Improvements & Defect Prevention o Executed cost saving initiative using quantitative/ lean sigma techniques. Realized benefits: Cost saving of $465,804 Vendor detection ratio improved from 70 % to 85 % CSS improved from 4.2/5 to 5/5 o Phase containment efficiency improved from 32% to 35% to 62% to 99% by DPF (Defect Prevention Forum) initiative at SBU level