Swati Kothari
Product Manager, Customer Experiemce at Icbc Insurance Corporation Of British Columbia
Based in Delta, Canada
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Seniority
Manager
Department
General Business & Management
Location
Delta
Industry
Insurance
Company size
5.9K
Contact information
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s•••••••@icbc.com
Phone
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Background
About Swati Kothari
For over 2 decades, I've devised creative digital solutions for a multitude of brands like Pfizer, J&J and YouTube internationally and Homecentre, Babyshop, Gulf News in Dubai. As a digital product specialist, some of my key skills include: Product Strategy : Developing digital strategies to increase user engagement and retention through Research, Analysis, Planning and Brand Immersion. Product Management : Defining product KPIs and implementing roadmaps with hands‑on training of Product Design, Content Management and Product Marketing tools like: Drupal, Magento, Hybris, Jira, Balsamiq, Wordpress, Adobe CS, Axure, MailChimp, Google Analytics, Parse.ly and more. Customer Experience : Increasing customer satisfaction, brand loyalty and revenue by improving brand reactions to customer interactions across multiple touchpoints through a deeper understanding of the customer's end‑to‑end journey.
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