Swati Mathur

Background

About Swati Mathur

Ms. Swati Mathur Phone: 8619181027, 7737301299 E-mail: swatimathur3011@gmail.com CAREER OBJECTIVE Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully. Willing to work as a key player in challenging and creative environment. SUMMARY OF SKILLS • Passionate, diligent and focused Engineer with 3 years of cumulative experience. • Technical knowledge & proficiency in hardware troubleshooting and the willingness to learn and effectively apply new technologies. • Analytical thinker, consistently resolving ongoing issues. • Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely. TECHNICAL SKILLS • Real Time supporting team for technical issues and email. • Troubleshooting issues related to Windows. • Activating software subscriptions. • Installation and updating antivirus. • Windows OS 7, 8 & 10 and troubleshooting & installation of hardware and software. • Management: Handling customer issues and escalations on voice and telephonic. • Review/Approve dispatches for the team. • Cascading updates and communication to the team. NON TECHNICAL SKILLS • Ability to coordinate with technical and non-technical audiences and communicate with management. • Ensure that the set targets are met on monthly basis. • Content writing. PERSONAL QUALITIES • Good managerial skill • Optimistic • Excellent communication and presentation skills • Good analytical abilities • Confident • Patient and polite • Adaptive to environment TOOLS Selenium, SFDC & Delta. WORK EXPERIENCE Company Duration Role Arcgate Sep 2018 to Sep 2019 Senior Research Analyst Concentrix Oct 2019 to till date Subject Matter Expert ROLES & RESPONSIBILITIES • Escalating the major issues to relevant team if required. • Supporting team of 20, for their technical queries and issues. • Handling escalations and Heat checks. • Raising case for L3, SSR and Fusions. • Data scrubbing and reporting. EDUCATION & PROFESSIONAL DEVELOPMENT Diploma (2019): Automation Testing from Keen InfoTech (Udaipur), Tool: Selenium. Diploma (2015): Software Testing from Mind scripts Technology (Pune). MCA (2015): Pacific university (Udaipur). BCA (2012): University College of science, MLSU (Udaipur). Senior Secondary (2009): Central Academy senior secondary school (Udaipur). Secondary (2007): Central Academy senior secondary school (Udaipur).