Swetha Vs

Background

About Swetha Vs

I am a dedicated Production Support professional with over 3 years of experience at Accenture. My expertise lies in incident management, troubleshooting, and ensuring the smooth operation of critical systems and applications. I have hands-on experience with tools such as Putty, ServiceNow, BigQuery, MongoDB, DBeaver, Azure Database Studio, Azure Cosmos DB, Grafana, Postman, Lenses Kubernetes, Kubectl, and Splunk. I am proficient in analyzing logs to diagnose and resolve issues, minimizing system downtime, and ensuring compliance with Service Level Agreements (SLAs) for optimal service delivery. With a basic understanding of Java, SQL and Unix, I actively support system troubleshooting and continuous improvement efforts. I am passionate about leveraging my technical knowledge to enhance system performance and contribute to the success of business operations. As I continue to develop my skills, I am eager to explore new challenges in the production support or development and IT operations domain.