Syed Ali

Background

About Syed Ali

As an Operations Manager II at Amazon, I oversee a team of 100+ associates to deliver high-quality and efficient service to our customers. I have more than 13 years of experience in service delivery and business process outsourcing, and a Master of Business Administration degree in Supply Chain, which equip me with the skills and knowledge to optimize the supply chain operations, service delivery and enhance customer satisfaction. I have successfully initiated and led several projects to improve the efficiency and quality of the operations, such as automating the escalation desk, creating a chatbot help tool, and cross-skilling the team. These projects have resulted in reducing the overtime by 30% and the escalations by 40%, while maintaining a high level of employee engagement and performance. I am passionate about developing and empowering my team, and I regularly conduct performance reviews, appraisals, and coaching sessions. I am also adept at formulating and presenting business reviews, forecasts, and variance analyses to the top management and the support functions. I am driven by the mission of delivering the best service to our customers and exceeding their expectations.