Syed e Mazhar

Background

About Syed e Mazhar

A competent and techno-savvy IT professional, with almost 14 years of proven work experience in the Middle East (GCC) in Product Management, Customer Support Management, Technical Pre-Sales, Project Management and Product Support for Clients.• A dedicated professional with dynamic personality, good decision making and problem solving skills, coordination, time management, communication and supervision skills.• Excellent team building skills and efficient in managing technical resources from various nationalities and extract greater results from the team. • Proven track record of providing Pre-Sales Support to a sales team comprising of professional and dynamic sales people and help them achieve their targets.• Proven track record as Head of Implementations and Head of Customer Support within GCC. Experience of implementing around 30 projects within the GCC region.• Superior coordination of user acceptance testing and QA of final IT infrastructure and software development deliverables, through iterative evolutions.• Experience of deploying applications in Virtualized environments.• Excellent Relationship Management skills, with the ability to conceive profitable and efficient solutions utilizing technology. Industrious individual, thrive on a challenge while working effectively with all levels of management and the people therein.• Proven track record of designing and implementing and ICT Infrastructure of Edutech which spanned across 14 offices across the globe. Role included complete management of IT systems including but not limited to Defining and roll-out of procurement policies, end-users computer usage policies, email usage policy and data usage policies.Specialties: • Product Management – Technical Pre-Sales, Sales projections, Technical and Functional presentations• Project Management – Initiation, Planning, Scheduling, Resource Planning, Time sheet management, UAT, end-user trainings• Customer Support Management – Monitoring Support tickets, support contracts & SLA• Blackboard – Certified Technical Support Specialist, Deployment Skills on High Availability environments• Virtua ILS and RFID – Presales, Technical & Integration Specialist