Syed Yousuf
Manager Customer Care at Sphera
Based in Bengaluru, India
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Seniority
Manager
Department
Customer/Client Service
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
1.4K
Contact information
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s•••••••@sphera.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Syed Yousuf
Experienced Customer-Centric Customer Care Manager with 5 years of expertise in leading the customer support team, enhancing customer satisfaction, and team leadership. Proven track record in driving customer retention, optimizing workflows, and reducing resolution time by ensuring service level agreements (SLA) are met. Skilled in team mentoring, conflict resolution, and process optimization. Skilled in using CRM systems[Salesforce, ServiceNow, Sales Logix, JIRA], analyzing customer feedback, and implementing service improvements to achieve business success. Understanding and prioritizing customer needs and ensuring customer satisfaction is achieved.
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