Sylvain Deschamps

Background

About Sylvain Deschamps

FIELDS OF COMPETENCE * MARKETING - Conducted surveys and regular market research to identify the target audience of the brand and understand the needs of the customers- Organised various events in the point of sale of the brand to create a privileged and interactive relationship with the customers- Animated on a daily basis the social networks of the brand to create and develop an identity- Promoted the brand at several events in Dublin such as Comic-Con and music festivals.* MANAGEMENT - Managed and supervised a team of 6 shop assistants, 2 key-holders and several interns: assignment of specific tasks, daily briefing with every member and skills improvement of the team- Recruited and integrated 15 new collaborators (shop assistants for several other stores and interns)- Tracked, analysed the Key Performance Indicators (KPI) of the store, implemented action plans- Made the weekly work schedules of the employees depending on the customer flow and the period of the year- Analysed the stocks of products of the store in order to adapt to the customer demand: order of additional products or end of shipments- Introduced daily inventories to measure shoplifting and stock shortage of the store.* SALES - Assisted the customers and met their needs thanks to a good product knowledge while improving the indicators of performance of the store- Managed the deliveries and made sure the sales area was meeting the expectations of the brand and the store.