Sylvia Cortes

Background

About Sylvia Cortes

Documented expertise in organization and process improvement, increasing efficiency and reducing turnaround time by completing assigned tasks quickly and accurately. Cope well with high stress situations. Skilled in managing numerous assignments simultaneously. Demonstrated skills in creating a customer (both internal and external) friendly work environment. Embraces all challenges and delivers results. Always looking for learning/growth opportunities; loyal, proven performer. Specific skills include: Improving and/or creating procedures and processes to increase efficiency and accuracy Strong interviewing and analysis skills Bilingual – fluent in English/Spanish both written and verbal Always willing to go the extra mile Professional Accomplishments Notary Public Administrative Standards Committee Chairperson Nominated as the American Society of Highway Engineers (ASHE) Delaware Valley Section Young Member of the Year (2010) Assistant Secretary and Membership Chairperson in ASHE Delaware Valley Section (2008 to 2010) Women Transportation Seminar (WTS) member (2008 to 2010) Specialties: administration, administrative assistant, administrative support, backup, billing, computer skills, contract management, customer relations, data entry, file management, insurance, management, meeting facilitation, microsoft office, office management, policy analysis, pricing, progress, proposal writing, protocols, quality control, recruiting, scheduling, shorthand, spanish, spreadsheets, switchboard operator, telephone skills, translation, transportation, travel arrangements, typing, writing