Sylvia K.

Background

About Sylvia K.

Business Operations | MBA | Data & Process Improvement I’m a Business Operations Manager with over a decade of experience streamlining processes in eCommerce, SaaS, and healthcare. Whether I’m reducing claim denial rates, automating complex documentation workflows, or mentoring high-performing teams, I approach each challenge with a data-driven mindset and a people-first attitude. Key Achievements- Scaled an operations team from 1 to 12, boosting ticket processing from 35 to 90 tickets/hour- Automated 88% of vendor documentation processes, saving 30+ staff-hours per week. With an MBA from Western Governors University, I combine strategic thinking and hands-on execution to optimize productivity, reduce costs, and deliver measurable impact. I’m passionate about finding innovative ways to improve team performance, whether that’s through data analytics, new technology, or process automation. Let’s Connect: I’m always open to exploring new opportunities in operations management, data analytics, and process improvement. Feel free to reach out!