Sylvia Tyson
Contact Center Manager at Lighthouse Works
Based in Eastman, United States
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Seniority
Manager
Department
Operations
Location
Eastman
Industry
Non-profit Organizations
Company size
96
Contact information
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s•••••••@lighthouseworks.org
Phone
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Background
About Sylvia Tyson
Goal driven contact center manager committed to improving data-driven results through collaborative and effective implementation of process, communication, and behavior strategies. Leadership experience including hiring process, interviewing, evaluating, coaching, training, employee development, and following the company policy for corrective actions and /or dismissals. 9 years of experience in Contact Center. 20+ years of experience leading people. Strong background in driving results. Skilled in Microsoft Office, Proficient in problem solving/ troubleshooting call center related technology. Functional key competencies: Team leadership, Employee development, Communications, Culture building, customer satisfaction
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