Tabarourt Rafik

Background

About Tabarourt Rafik

Service Leader Since August 2016, in charge of maintenance Contracts ensuring:o Achievement of AOP Service Bank Growth by ensuring a 5-star customer experience toreduce cancellation, drive escalations, pursue contract additions and contribute tothe projects to service conversion. o Achievement of AOP Service Gross Profit $ by a combination of growth and productivity.Drive SPOT and SLJ job. o Improve Productivity and absorption by maximizingUtilization, reduce Overtime (wherever applicable) and Burden Booking. o Improve contract GP% by reducing poor performing contracts.o Ensure that customers are billed timely and accurately and that customers payper our established baseline terms (or other pre-approved terms).o Proactively improve existing billing terms, negotiate advance payments in SLJ’s and Spotworks to improve working capital turnsProject Manager For 12 years in two differents company (DEF & Honeywell)• Project management from the signature of the contract until the final acceptance.• Ensure the project monitoring (Engineering / Installation/ Supervision and commission)• Type of business done with HONEYWELL: Engineering, assistance, and commissioning of BMS, HVAC, GTC, Access Control, Video observation.• Managed several projects with different clients and different countries (private and public Clients).• Provide technical support and knowledge sharing with commercial team.• Consult, select and qualify subcontractor and ensure control of their performance on project.• Answer to technical requirement specification.• Participate in the preparation of the technical and financial offers.• Validate technical solutions (technical journals / functional analysis)